Can't install Granta SDK but I fulfill the requirements?

James Derrick
James Derrick Administrator, Employee Posts: 283
Ancient Membership 100 Comments 100 Likes 25 Answers
admin
edited June 2023 in Materials

This was a customer question, reproduced here with identifying details removed.

I tried to install the SDK v2.1 but I got an error saying it is not supported? I don't understand; I have python 3 and according to the documentation my version should be supported. What's going on?

Details:

  • Windows 10
  • Python 3.8 32 bit
  • STK 2.1

enter image description here

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Answers

  • James Derrick
    James Derrick Administrator, Employee Posts: 283
    Ancient Membership 100 Comments 100 Likes 25 Answers
    admin
    Answer ✓

    This error is caused when attempting to install the STK to 32 bit python. The STK is 64 bit only.

    Unfortunately this error is a pip/python error so we can't wrap it to make it more helpful!

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